Sun Valley Lodge HCC Satisfaction Survey

In an effort to continue to evaluate and improve our services, and to make sure our residents are active participants in their own care, we recently issued a Resident Satisfaction Survey in our Health Care Center.  We recorded an impressive 72% response rate (internal surveys usually receive a 30 – 40% response rate) which is indicative of the passion our residents feel for the Lodge.

Among the results, 100% of responders rated their overall satisfaction with their care as “Good” or “Excellent”, and 90% recognize Sun Valley Lodge as their “Home.”  100% also reported that the management team takes the time to listen to their concerns and comments.

We are extremely grateful to all residents who participated in the survey.  We regard this as a valuable tool to help us continue to fulfill our mission and ensure that Sun Valley Lodge remains the place where “home means friends and family.”